WhatsApp Automation Services
Production WhatsApp AI automation on the official Cloud API. Lead qualification, support deflection, appointment booking, payment follow-ups, and multilingual customer service — scoped through the ARIA Framework™ and delivered with banking-grade reliability.
What this service covers
- WhatsApp Cloud API setup — number provisioning, verification, template approvals with Meta
- AI agent design and build — using Gemini, Claude, GPT, or Sarvam AI based on use case
- Conversation flows — purpose-built for your top 5–10 message types
- Smart routing logic — confident on routine, escalate on judgment-required
- Integration layer — CRM, calendar, payment systems, ticketing, your own database
- Admin dashboard — live conversations, manual takeover, performance tuning
- Multi-language support — English, Hindi, Malayalam, Tamil, Arabic, and more
- Compliance trail — DPDP Act ready, audit logs, consent tracking
Use cases we ship most often
- Lead qualification at the inbox — converts a lead-capture problem into a calendar problem
- Appointment booking and rescheduling for clinics, salons, services SMBs
- Customer support deflection — handles 60–70% of routine queries without human
- Payment collection follow-ups — polite, multilingual, persistent without being aggressive
- Renewal and re-engagement — beats email by 5–10x in Indian markets
- Order tracking bots for D2C brands integrated with Shiprocket, Razorpay, Shopify
What makes this different
Most "WhatsApp automation" agencies sell BSP subscriptions and call it a day. We build the layer that turns generic chat tooling into production-grade business systems — judgment in the conversation flow, reliable integration with your real systems, audit trail for regulators, and a clear escalation path so customers never get a confidently wrong answer.
24 years of architecting production systems for high-reliability domains goes into the engineering layer. Most clients come to us after trying a no-code chatbot tool that failed at the integration boundary.
Engagement structure
- Week 1 — Assess. Audit current WhatsApp patterns; identify top 5–10 message types driving 80% of volume. Provision Cloud API number with Meta.
- Week 2 — Roadmap. Design conversation flows, write the prompt library, build escalation rules, get templates approved.
- Week 3 — Implement. Build the agent, integrate with calendar/CRM/payments, test on a small contact subset.
- Week 4 — Pilot. Roll out live with you in oversight mode. Tune based on real conversations.
- Week 5+ — Accelerate. Scale to full volume, expand to next use case, monitor and tune monthly.
WhatsApp Automation in India
India has over 500 million WhatsApp users — the largest base globally — making it the primary customer communication channel for most B2B and SMB businesses. WhatsApp Cloud API pricing in India is per-conversation: service conversations ~₹0.30, utility ~₹0.115, marketing ~₹0.785. Typical SMB total run cost: ₹5,000–15,000/month including AI model cost.
Indian deployments benefit from Sarvam AI's Indic LLMs — free, production-grade models that handle Malayalam, Hindi, Tamil, Telugu, Bengali, and 8+ other languages natively. Compliance is governed by the DPDP Act 2023 for personal data and RBI guidelines for financial communication. We work with Indian BSPs (AiSensy, Wati, Interakt, Gallabox) and directly on Cloud API depending on your use case. Engagements from ₹1.5L build cost.
WhatsApp Automation in UAE
The UAE has one of the highest WhatsApp penetration rates in the world — over 90% of the population uses it daily. It is the dominant channel for customer communication across retail, real estate, healthcare, and hospitality. WhatsApp Cloud API conversation pricing in the UAE is in USD (Meta global rates apply); typical SMB monthly cost in AED 400–1,200/month all-in including AI.
UAE deployments typically require Arabic language support — both MSA (Modern Standard Arabic) and Gulf dialect. We use Claude or GPT-4o for Arabic-fluent agents, with Sarvam for multilingual Indian-expat customer bases (a significant segment in UAE businesses). Data residency requirements under UAE PDPL (Personal Data Protection Law) are addressed in the architecture from day one. We serve clients across Dubai, Abu Dhabi, and Sharjah remotely with no travel overhead.
WhatsApp Automation for UK & Europe
WhatsApp is the dominant messaging channel across much of Europe and increasingly important in the UK, particularly for SMBs with international customer bases, South Asian diaspora markets, and businesses operating across multiple European markets. Cloud API pricing applies at Meta's standard rates; typical UK/EU SMB monthly cost £300–900/month all-in.
European deployments must be GDPR-compliant by design — consent tracking, right-to-erasure support, data minimisation, and processor agreements with Meta and any AI providers. We build these requirements into the architecture, not as an afterthought. Multilingual support for EU markets (French, German, Spanish, Portuguese, Dutch, Italian) is handled via Claude or GPT-4o. UK clients additionally benefit from FCA guidance alignment for financial services communication. Engagements are fully remote and delivered in GBP or EUR.
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Frequently asked questions
What does a WhatsApp automation engagement include?
End-to-end design and delivery: WhatsApp Cloud API provisioning, conversation design, AI agent build (Gemini, Claude, GPT, or Sarvam), template approvals with Meta, integration with your CRM/calendar/payments, admin dashboard, and tuning during pilot. Typical 4-week engagement to production.
Do you build for the WhatsApp Cloud API specifically?
Yes. Cloud API is the right answer for any business serious about WhatsApp automation in 2026 — it is the only legal route for transactional and marketing messages at scale, has full audit trails, and supports the complete feature set (templates, broadcasts, interactive buttons). Unofficial approaches are sometimes discussed during consultation but not the default delivery model.
What does it cost?
Engagements vary by scope. Indicative ranges: starter automation (single use case, no CRM integration) from ₹1.5L+ build. Standard SMB (multi-flow with CRM/calendar) from ₹3L+ build. Enterprise (regulated, multiple integrations, governance) from ₹8L+. Monthly run cost typically ₹5,000–15,000 all-in including WhatsApp conversation pricing and AI model cost.
How long does it take to ship?
Single use case to production: 4–6 weeks including Cloud API provisioning. The first 1–2 weeks cover audit and conversation design; weeks 3–4 are build and integration; weeks 5–6 are pilot tuning before full rollout.
Which industries do you serve?
B2B and SMB across India and UAE primarily. Strong fit for clinics, real estate brokers, B2B sales teams, e-commerce, ed-tech, financial services, and any business with high inbound WhatsApp volume. Regulated industries (healthcare, finance) require Cloud API by default.
Can the bot handle Malayalam, Hindi, Tamil, and other Indic languages?
Yes. Sarvam AI provides excellent Indic-language support at zero LLM cost. The bot detects the language a customer messages in and replies natively. Code-switching (mixing English with Hindi or Malayalam mid-sentence) is also handled.